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Rime Website Terms

These terms apply to your access to and use of all websites. If you are interacting with Rime as a customer of our services, our services agreement applies instead.

Effective as of: April 8, 2025

These Terms of Use ("Terms") apply to your access to and use of all websites, including Rime.ai (collectively referred to as the "Website"), owned or operated by Rime Labs, Inc. ("Rime," "we," "us," "our"). By accessing and using the Website, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Website. For information about our privacy practices, please see our Privacy Policy.

PLEASE NOTE THAT SECTION 10 CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER SECTION.

These Terms do not apply to you in connection with your use of Rime's services. If you are interacting with Rime as a customer of our services, the Services Agreement – and not these terms – apply.

1. Use of the Website

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, license to access and use the Website for your personal, non-commercial viewing only. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You may use the Website only for lawful purposes and in accordance with these Terms. Any rights not expressly granted herein are reserved by Rime.

We reserve the right to modify or discontinue, temporarily or permanently, the Website (or any part thereof) at any time with or without notice. You agree that Rime will not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

You agree not to use the Website to:

2. Modifications

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these Terms were last revised and/or notify you, either through the Website's user interface, in an email notification, or through other reasonable means and as required by applicable law. Except where otherwise prohibited by applicable law, your continued use of the Website after the date any such changes become effective constitutes your acceptance of the new Terms.

3. Intellectual Property Rights

3.1 Website Content

You acknowledge and agree that the Website may contain content that is protected by intellectual property rights, such as copyright, patent, trademark, trade secret or other rights and laws. You agree not to copy, modify, or create a derivative work of, sell, resell, sublicense, transfer, or distribute any or all of the content on the Website, in whole or in part. In connection with your use of the Website you will not engage in or use any data mining, robots, crawling, scraping or data gathering or extraction methods. If you are not permitted to access the Website or your IP address has been blocked, you agree not to circumvent or attempt to circumvent such blocking, including by masking your IP address or using a proxy IP address.

3.2 Trademark

Rime's trademarks logos, product and service names, slogans, and the look and feel of the Website are trademarks of Rime and may not be copied, imitated or used, in whole or in part, without our prior written consent. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Website are the property of their respective owners. Reference to any products or services does not constitute or imply endorsement, sponsorship or recommendation by us. Nothing contained on the Website should be construed as granting any license, interest or right of any kind to use any trade names, trademarks, service marks, or logos appearing on the Website without the express prior written consent of the owner.

4. Rime's Copyright Infringement Policy

Rime respects the intellectual property rights of others. It is our policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. Rime has adopted a policy of terminating, in appropriate circumstances, customers that are deemed to be repeat infringers. Rime may also at its sole discretion limit access to its service and/or terminate the account of a customer who infringes any intellectual property rights of others, whether or not there is any repeat infringement.

If you believe that your copyright or the copyright of a person on whose behalf you are authorized to act has been infringed, please submit a notification (a "Notification of Alleged Infringement") to our Copyright Agent at the address listed below containing the following written information:

If you are a customer or registered user of our services and are concerned about the removal of or blocked access to your content, please submit a notification (a "Counter-Notification") to our Copyright Agent containing the following written information below:

If we receive a valid Counter-Notification, we may restore the removed content, unless the copyright owner files an action seeking a court order to prevent the restoration.

Notifications of Alleged Infringement and Counter Notifications should be sent to our Copyright Agent at:

Mail:
Rime Labs, Inc.
911 Minna St
San Francisco, CA 94103

Email: security@rime.ai

To be valid, a notice must be in writing and must follow the instructions above. You also may use the contact information in this notice to notify us of alleged violations of other intellectual property rights.

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS' FEES.

Please note that this procedure is exclusively for notifying Rime that your copyrighted material has been infringed. The preceding requirements are intended to comply with Rime's rights and obligations under the DMCA, including 17 U.S.C. §512I, but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.

6. Third-Party Websites

The Website may display links or references to third-party websites. You acknowledge and agree that Rime is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party website. Links to other websites are provided solely as a convenience to you.

7. Indemnity and Release

To the fullest extent permitted by law, you agree to release, indemnify and hold Rime and its affiliates and their officers, employees, directors and agent harmless from and against any and all losses, damages, expenses (including reasonable attorneys' fees and court costs), rights, claims, actions of any kind (including any inquiries or investigations), and injury arising out of or relating to your use of the Website, your connection to the Website, your violation of these Terms or your violation of any rights of any third party. Rime reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Rime in the defense of such matter.

If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

8. Disclaimers

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE, AND THE INFORMATION AND CONTENT PROVIDED ON OUR WEBSITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, RIME EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

RIME MAKES NO WARRANTY THAT (I) THE WEBSITE WILL MEET YOUR REQUIREMENTS, (II) THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS OR CONTENT THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.

9. Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT RIME, ITS EMPLOYEES, AGENTS, CONTRACTORS, AND SUPPLIERS ("RIME ENTITIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE RIME ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE WEBSITE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE; (III) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR (IV) ANY OTHER MATTER RELATING TO THE WEBSITE. IN NO EVENT WILL THE RIME ENTITIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE WEBSITE.

9. Applicable Law

All claims arising out of or relating to Terms will be governed by the laws of the State of California, USA, excluding California's conflicts of laws rules.

10. Arbitration; Class Action Waiver

READ THIS SECTION 10 CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT FILED IN COURT.

10.1. Informal Dispute Resolution Procedure

If there is an instance when you have a concern that needs special attention, Rime is committed to working with you to reach a reasonable resolution. However, we can only do this if we know about it. Therefore, for any concern you may have related to these Terms, you agree to first send a written description of it to security@rime.ai so we have an opportunity to address it. You agree to work with Rime in good faith to resolve the concern. We believe this should lead to resolution. However, if for some reason the concern is not resolved satisfactorily within sixty (60) days after we receive your email, and all necessary information, you agree to the further dispute resolution provisions below.

10.2. Mutual Arbitration Agreement

We each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to your access or use of the Website including without limitation (i) the content available within the Website; (ii) the Terms (including its formation, performance, and breach); or (iii) that in any way relate to the provision or use of the Website, your relationship with Rime, or any other dispute with Rime, (collectively, "Claims"), shall be resolved exclusively through binding arbitration in accordance with this Section 10 (collectively, the "Arbitration Agreement"). This includes Claims that arose, were asserted, or involve facts occurring before the existence of this Arbitration Agreement or any prior agreement as well as Claims that may arise after the termination of this Arbitration Agreement, in accordance with the notice and opt-out provisions set forth in Section 10.9. This Arbitration Agreement is governed by the Federal Arbitration Act ("FAA") in all respects and evidences a transaction involving interstate commerce. You and Rime expressly agree that the FAA shall exclusively govern the interpretation and enforcement of this Arbitration Agreement. If for whatever reason the rules and procedures of the FAA cannot apply, the state law governing arbitration agreements in the state in which you reside shall apply.

Except as set forth in this Section 10, the arbitrator or arbitration body, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Terms, including this Arbitration Agreement, including, but not limited to any claim that all or any part thereof are void or voidable, whether a claim is subject to arbitration, and any dispute regarding the payment of administrative or arbitrator fees (including the timing of such payments and remedies for nonpayment). The arbitrator or arbitration body shall be empowered to grant whatever relief would be available in a court under law or in equity.

Notwithstanding the parties' decision to resolve all disputes through arbitration, each party retains the right to (i) elect to have any claims resolved in small claims court on an individual basis for disputes and actions within the scope of such court's jurisdiction, regardless of what forum the filing party initial chose; (ii) bring an action in state or federal court to protect its intellectual property right ("intellectual property rights" in this context means patents, copyrights, moral rights, trademarks, and trade secrets and other confidential or proprietary information, but not privacy or publicity rights); and (iii) seek a declaratory judgment, injunction, or other equitable relief in a court of competent jurisdiction regarding whether a party's claims are time-barred or may be brought in small claims court. Seeking such relief shall not waive a party's right to arbitration under this agreement, and any filed arbitrations related to any action filed pursuant to this paragraph shall automatically be stayed pending the outcome of such action.

You and Rime agree to submit to the personal jurisdiction of any federal or state court in Santa Clara County, California in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator; and in connection with any such proceeding, further agree to accept service of process by U.S. mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

Except as set forth in Section 10.3 below, if any provision of this Arbitration Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions thereof remain in full force and effect.

THE PARTIES UNDERSTAND THAT ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE THE CLAIM, AND THAT RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY BE LIMITED IN ARBITRATION. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND RIME ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10.3. Class Arbitration And Collective Relief Waiver

YOU AND RIME ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, EXCEPT AS SET OUT OTHERWISE IN THIS SECTION 10, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM, UNLESS RIME PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

If there is a final judicial determination that this Section 10.3 is not enforceable as to a particular claim or request for relief, then the parties agree that that particular claim or request for relief may proceed in court but shall be severed and stayed pending arbitration of the remaining claims. This provision does not prevent you or Rime from participating in a class-wide settlement of claims.

10.4. Arbitration Rules

The arbitration will be administered by National Arbitration and Mediation ("NAM") and resolved before a single arbitrator. If NAM is not available to arbitrate, the parties will select an alternative arbitration provider, but in no event shall any arbitration be administered by the American Arbitration Association. Except as modified by the "Arbitration Agreement" provision, NAM will administer the arbitration in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedures, Fees For Disputes When One of the Parties is a Consumer and the Mass Filing Dispute Resolution Rules and Procedures in effect at the time any demand for arbitration is filed with NAM, excluding any rules or procedures governing or permitting class or representative actions. The applicable NAM rules and procedures are available at www.namadr.com or by emailing National Arbitration and Mediation's Commercial Dept at commercial@namadr.com.

10.5. Initiating Arbitration

Only after the parties have engaged in a good-faith effort to resolve the dispute in accordance with the Informal Dispute Resolution Procedure provision, and only if those efforts fail, then either party may initiate binding arbitration as the sole means to resolve claims using the procedures set forth in the applicable NAM rules. If you are initiating arbitration, a copy of the demand shall also be emailed to security@rime.ai. If Rime is initiating arbitration, it will serve a copy of the demand to the email address that Rime has on file for you. The arbitrator has the right to impose sanctions in accordance with the procedures for any frivolous claims or submissions the arbitrator determines have not been filed in good faith, as well as for a party's failure to comply with the Informal Dispute Resolution Procedure contemplated by this Arbitration Agreement.

10.6. Arbitration Location And Procedure

If you are a resident of the United States the arbitration will be conducted in the county where you reside, and if you are not a resident of the United States the arbitration shall be conducted in San Francisco County, California, United States of America, unless you and Rime otherwise agree or unless the designated arbitrator determines that such venue would be unreasonably burdensome to any party, in which case the arbitrator shall have the discretion to select another venue. If the amount in controversy does not exceed $10,000 and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Rime submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which shall be via videoconference or telephone conference unless the parties agree otherwise.

Subject to the applicable NAM rules and procedures, the parties agree that the arbitrator will have the discretion to allow the filing of dispositive motions if they are likely to efficiently resolve or narrow issues in dispute. Unless otherwise prohibited by law, all arbitration proceedings will be confidential and closed to the public and any parties other than you and Rime (and each of the parties' authorized representatives and agents), and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award (provided that the party seeking confirmation shall seek to file such records under seal to the extent permitted by law).

10.7. Arbitrator's Decision

The arbitrator will render an award within the time frame specified in the applicable NAM rules and procedures. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator will have the authority to award monetary damages on an individual basis and to grant, on an individual basis, any non-monetary remedy or relief available to an individual to the extent available under applicable law, the arbitral forum's rules, and this Arbitration Agreement. The parties agree that the damages and/or other relief must be consistent with the terms of the "Limitation of Liability" section of the Terms as to the types and the amounts of damages or other relief for which a party may be held liable. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. Attorney's' fees will be available to the prevailing party in the arbitration only if authorized under applicable substantive law governing the claims in the arbitration.

10.8. Fees

You are responsible for your own attorney's' fees unless the arbitration rules and/or applicable law provide otherwise. The parties agree that NAM has discretion to reduce the amount or modify the timing of any administrative or arbitration fees due under NAM's Rules where it deems appropriate, provided that such modification does not increase the costs to you, and you further agree that you waive any objection to such fee modification. The parties also agree that a good-faith challenge by either party to the fees imposed by NAM does not constitute a default, waiver, or breach of this Arbitration Agreement while such challenge remains pending before NAM, the arbitrator, and/or a court of competent jurisdiction, and that any and all due dates for those fees shall be tolled during the pendency of such challenge.

10.9. Right To Opt Out Of The Arbitration Agreement

IF YOU DO NOT WISH TO BE BOUND BY THE "ARBITRATION AGREEMENT" AS SET FORTH IN THIS SECTION 10, THEN: (1) you must notify Rime in writing within thirty (30) days of the date that you first accessed or otherwise become subject to this Arbitration Agreement (or any subsequent changes to the provisions of the section titled "Arbitration, And Class Action/Jury Trial Waiver"); (2) your written notification must be mailed to 301 Castro Street, Suite 200, Mountain View, CA, 94041 or emailed to legal@Rime.ai; and (3) your written notification must include (a) your name, (b) your address, and (c) a clear statement that you wish to opt out of this Arbitration Agreement. If you do not timely opt out of this Arbitration Agreement, such action shall constitute mutual acceptance of the terms of these "Arbitration, And Class Action/Jury Trial Waiver" provisions by you and Rime.

10.10. Changes To This Arbitration Agreement

Rime will provide thirty days' notice of any changes affecting the substance of this Section 10, including by posting the change on the Website, or providing any other notice in accordance with legal requirements. Any such changes will go into effect 30 days after Rime provides this notice and apply to all claims not yet filed. If you reject any such changes by opting out of the Arbitration Agreement, you may exercise your right to a trial by jury or judge, as permitted by applicable law, but any prior existing agreement to arbitrate disputes under a prior version of the Arbitration Agreement will not apply to claims not yet filed. If Rime changes this "Arbitration, And Class Action/Jury Trial Waiver" section after the date you first accepted this Terms (or accepted any subsequent changes to this Terms), you agree that your continued use of the Website 30 days after such change will be deemed acceptance of those changes. If you do not agree to such change, you may opt out by providing notice as described in the Terms.

10.11. Venue

For any dispute not subject to arbitration or under the jurisdiction of a small claims court, you and Rime agree to submit to the personal and exclusive jurisdiction of any venue in the federal and state courts located in San Francisco County, California. You further agree to accept service of process by mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

11. Class Action Waiver

If you have a dispute with Rime that is not subject to the binding arbitration provisions in Section 10 above, then to the full extent permitted by law, you agree If you have a dispute with Rime, then to the full extent permitted by law, you agree you may only resolve your disputes with Rime on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, collective, consolidated, private attorney general or other representative action. Likewise, these Terms and this class action waiver preclude you from participating in or recovering relief in any current or future class, collective, coordinated, consolidated, private attorney general and/or other representative action brought against Rime by someone else.

13. General

These Terms constitute the entire agreement between you and Rime and govern your use of the Website, superseding any prior agreements between you and Rime with respect to the Website. The failure of Rime to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or these Terms must be filed within one year after such claim or cause of action arose or be forever barred. A printed version of this Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

You may not assign these Terms without the prior written consent of Rime, but Rime may assign or transfer these Terms, in whole or in part, without restriction. The section titles in these Terms are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail.

Under no circumstances shall Rime be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control. The Website may also provide notices to you of changes to these Terms or other matters by displaying notices or links to notices generally on the Website.

14. Contact Us

If you have any comments, questions, or concerns regarding these Terms, please contact us at the address or email below.

help@rime.ai
911 Minna Street, San Francisco, CA, 94115